Topup24 | Faq

How can i register on Topup24?

You can register an account using your valid e-mail on this URL: https://topup24.com/account/register

How can i recharge my Prepaid mobile on Topup24?

A: Simply type your prepaid mobile number where you see country input box on main page or on topup page. B: Choose Amount on Next Page. C: Pay with Bitcoin. D: We send your Top up after payment confirmation.

How quickly does the top-up get to the phone?

What do I do if my top-up not been applied?

If you do not get your top-up minutes but you got our confirmation email, there may have been a delay on the operator’s side. If within 15 minutes it has not been applied, contact our customer service so we can investigate and troubleshoot the problem.

I sent the top-up to the wrong number, what should I do?

All transactions are final. Once the top-up is sent, it is available immediately for use and cannot be refunded or removed from the phone. We are very sorry that we cannot do anything about this. It is important that you always double check the number you enter before purchasing.

If the phone is roaming, will the top-up still get through?

The top-up will be delivered to the phone immediately even if it is roaming.

I keep trying and can’t send the top-up to the number I want to, what’s wrong?

We check to see if the number can accept a top-up before your transaction goes through. We don’t take the money if we can’t provide the product. Please ensure the number is correct.

What are the payment options available to me?

You can pay via Bitcoin, However other payment options will be added in future.

What is a Pending transaction?

A pending transaction is one that is waiting to be approved by Bitcoin network.

Can I use a debit card on your website?

We are not accepting debit or credit card at the moment.

Is your website secure?

Our website and payment processor are secure and backed with ssl certificate.

Can I get a refund?

We offer 100% guarantee. In the event that our service did not work, you are entitled to a refund.

How do I check my Order History?

Check your orders by logging in to your account.

How do I add My Favourite Numbers?

You can add Favourite Numbers by visiting My account Link. There you will see Favourite Numbers Button.

Why can’t I change my email address?

Your email address is your online username which keeps record of your account and transactions. In order to use a different email address, you must make a different account.

I have made my account but have not received my activation email?

Look in your spam/junk mail folder. If the email isn’t there, please email us from the email account you used to register with Top Up 24 and we will activate your account for you.

How do I check my Order History?

Check your orders by logging in to your account.

Why can’t I change my email address?

Your email address is your online username which keeps record of your account and transactions. In order to use a different email address, you must make a different account.

I have made my account but have not received my activation email?

Look in your spam/junk mail folder. If the email isn’t there, please email us from the email account you used to register with Top Up 24 and we will activate your account for you.

Topup24 Wallet. Whats that?

Introducing topup24 Wallet, a secure digital wallet that lets you manage your money; recharge, pay bills

What can I do with my Topup24 Wallet?

You can use Topup24 Wallet to pay for:

Recharges, Buy Airtime Pins, Bill payments
You can make your recharges/ bill payments on the go.

Why Topup24 Wallet?

Its safe & easy to use.
You can use it on-the-go using web or mobile.
You can use it any time and at many places to pay for your purchases.
You can add money using Bitcoin.
We provide 24×7 support: Email us at [email protected] to help you.

How does Topup24 Wallet work?

Topup24 Wallet is just like ready to use balance. All you have to do is register & start using it. Simply add some money to the wallet and get going.

How does 'Balance' appear in my Topup24 Wallet account?

You can add money to your Topup24 Wallet with Bitcoin once and use your wallet ballance any time you wish and without any delay in your topup.

Click on the 'Balance' on the top right Button.
Enter your desired amount in dollars and choose one of payment option.
Topup24 Wallet gets added to your account after successful payment!

Do I get charged for using Topup24 wallet?

Topup24 do not charge any fee when amount is added through Bitcoin.

What should I do in case fraud has happened on my account?

You can contact us at [email protected] and provide your email id. Your account will be blocked and balance amount will be refunded back to you. However we can not refund for balance being used.